Withdrawal

Section 7 – Right of Withdrawal

Withdrawal Policy

(1) Right of withdrawal: Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Jürgen Koller Software GmbH
Wilhelmstr. 5, 74072 Heilbronn, Germany
Email: support@juergenkoller.software

by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

(2) Consequences of withdrawal: If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. We shall use the same means of payment for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you.

Premature Expiry of the Right of Withdrawal for Digital Content

(3) The right of withdrawal expires prematurely if the Provider has begun to perform the contract (provision of the digital content) after the Customer

• has expressly consented to the Provider beginning performance of the contract before the expiry of the withdrawal period, and
• has confirmed their awareness that they lose their right of withdrawal by consenting to the commencement of performance of the contract (Section 356(5) BGB).

(4) There is no right of withdrawal for free Apps, as no paid contract exists.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:
Jürgen Koller Software GmbH
Wilhelmstr. 5
74072 Heilbronn, Germany
Email: support@juergenkoller.software

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following digital content:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s) (only for paper notification):

(*) Delete as applicable.