Withdrawal

Section 8 – Right of Withdrawal

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Jürgen Koller Software GmbH
Wilhelmstr. 5
74072 Heilbronn
Germany
Phone: +49 7131 9244166
Email: support@juergenkoller.software

by means of an unequivocal statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If, for a subscription, you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

If, when purchasing AI credits, you requested that performance of the contract begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of credits already used by the time you inform us of the exercise of the right of withdrawal in relation to the total number of credits in the package.

Premature Expiry of the Right of Withdrawal for Digital Content

(3) In the case of contracts for the supply of digital content not supplied on a tangible medium which oblige the Customer to pay a price, the right of withdrawal expires if

• a) the Provider has begun to perform the contract,
• b) the Customer has expressly consented to the Provider beginning performance of the contract before the expiry of the withdrawal period,
• c) the Customer has confirmed their awareness that, by consenting under letter b, their right of withdrawal expires once performance of the contract begins, and
• d) the Provider has provided the Customer with a confirmation of the contract in accordance with Section 312f of the German Civil Code (BGB) (Section 3(8) sentences 3 and 4)

(Section 356(6) no. 2 BGB, which sets out these four cumulative conditions for digital content). The Customer submits the declarations under letters b and c during the ordering process by way of separate check boxes that are not pre-ticked; they are recorded in the contract confirmation under Section 3(8). If any of the conditions under letters a to d is not met, the right of withdrawal does not expire prematurely.

(4) Free Apps and trial versions. If the Customer undertakes neither to pay a price nor to provide personal data, there is no right of withdrawal. If, on the other hand, the Customer provides personal data or undertakes to do so – for instance by giving an email address in order to receive a trial licence key under Section 2(4) – the Customer has a right of withdrawal. That right expires as soon as the Provider has begun to perform the contract (Section 356(6) no. 1 BGB, which governs contracts without an obligation to pay a price). The section "Withdrawal Policy" applies accordingly, with the proviso that a price is not to be reimbursed.

(5) Subscriptions. For subscriptions under Section 6a, the right of withdrawal exists in accordance with the withdrawal policy. If the Customer expressly requests that the Provider begin the ongoing services before the withdrawal period expires, the Customer owes, in the event of withdrawal, an appropriate amount as compensation corresponding to the proportion of the services provided up to the withdrawal in relation to the full scope of the agreed services. Insofar as the subscription concerns the supply of digital content (for Inkra Pro, the Inkra App), paragraph 3 applies accordingly; Nemeton Cloud and Business Support do not include the supply of digital content. For Business Support for PDF Content Search, the Provider does not claim compensation; in the event of withdrawal, it refunds the full amount. The Customer submits these declarations during the ordering process by way of separate check boxes that are not pre-ticked; they are recorded in the contract confirmation.

(6) AI credits. When purchasing AI credits (Section 6b), consumers have the right of withdrawal as set out in the withdrawal policy. If the Customer expressly requests that the Provider begin performance before the withdrawal period expires and confirms their awareness of the consequences, the following applies: if the Customer withdraws, they owe compensation for the credits used up to that point in proportion to the purchase price of the package (Section 357a(2) BGB); the right of withdrawal expires once all purchased credits have been used (Section 356(4) BGB). The Customer makes this declaration on the order summary by means of a separate check box that is not pre-ticked (Section 3(6)(c)); it is recorded in the contract confirmation under Section 3(8).

(7) Traders. The Provider grants the right of withdrawal under this Section also to Customers who are traders.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:
Jürgen Koller Software GmbH
Wilhelmstr. 5
74072 Heilbronn
Germany
Email: support@juergenkoller.software

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.